The system is case sensitive so make sure your email is entered exactly how you had when you signed up.
You'll want to make sure you are using the below link to sign in:
https://app.hellocake.com/user/
If you don't remember your password, click on the "Forgot Password?" button. The login page for your Cake Meds account should look like this:
If you need to reset you Cake Meds password account, you can do so using the link below:
https://app.hellocake.com/user/forgot-password
If you do not see this email in your inbox, please make sure to check your SPAM folder and move the email to your inbox. You may also want to add meds@hellocake.com to your safe list to ensure you receive our emails.
If you continue to have trouble, please Contact Us and provide the following information so we can look into this further for you:
- the email address you're trying to login with
- a screenshot of the page and error message you are receiving
- are you on a mobile or desktop device?
- which browser are you using (ex., Google Chrome, Safari, Firefox)